Customer Service • Welcome & greet customers with a pleasant attitude so as to enhance the showroom image. • To engage with the customer, understand the customer’s requirement targeting customer delight, and direct them to the proper section. • Monitor and record store footfall and walk-ins and execute customer experience guidelines at the store. • Guide the customers to the waiting area, keep them engaged and ensure that the customers are supplied refreshments. • Upgrade personal and company image to stimulate maximum customer appeal. • Ensure special guests, like disabled people, the elderly, children, and VIPs receive personalized services. • Help customers during the jewellery trials for the proper presentation of ornaments. • Ensure that all guest inquiries and complaints, whether in person, on the telephone or via email, are dealt with in a friendly and professional manner. • Direct customers with post-purchase feedback/grievances, or service requirements, to the right avenue. Functional Responsibilities • Assist in managing front office and customer relations. • Assist in maintaining attendance and movement registers for store staff. • Accurately gather customer data related to pre-purchase, conversion, footfall data, etc.) for the analysis. Visual Merchandising • Assist in managing the overall Store ambiance through maintenance of displays (E.g., dangler, standee, store decorations, etc.) and supporting the Store to adhere to VM guidelines. Marketing • Assist in coordinating event management activities during the store launch and product exhibitions. • Tele calling: Call up potential customers(leads), invite existing and potential customers to exhibitions, publicize promotional events/campaigns, etc. • Conduct competitor study and be fully informed on the products provided by the competitors to answer queries of customers. Schemes • Guide customers in the scheme opening process and provide timely reminders related to the scheme payment dues to the customers. Internal process • Adhere to the standard operating procedures in the store. • Prepare MIS and reports as required by the stores. People development • Continuously strive for self-development by actively seeking opportunities for growth. • Ensure adherence to timelines for completion of performance appraisal for self. • Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.