Junior Executive-Guest Relations

Junior Executive-Guest Relations
Malabar Gold & Diamonds
Customer Service
• Welcome & greet customers with a pleasant attitude so as to enhance the showroom image.
• To engage with the customer, understand the customer’s requirement targeting customer delight, and direct them to the proper section.
• Monitor and record store footfall and walk-ins and execute customer experience guidelines at the store.
• Guide the customers to the waiting area, keep them engaged and ensure that the customers are supplied refreshments.
• Upgrade personal and company image to stimulate maximum customer appeal.
• Ensure special guests, like disabled people, the elderly, children, and VIPs receive personalized services.
• Help customers during the jewellery trials for the proper presentation of ornaments.
• Ensure that all guest inquiries and complaints, whether in person, on the telephone or via email, are dealt with in a friendly and professional manner.
• Direct customers with post-purchase feedback/grievances, or service requirements, to the right avenue.
Functional Responsibilities
• Assist in managing front office and customer relations.
• Assist in maintaining attendance and movement registers for store staff.
• Accurately gather customer data related to pre-purchase, conversion, footfall data, etc.) for the analysis.
Visual Merchandising
• Assist in managing the overall Store ambiance through maintenance of displays (E.g., dangler, standee, store decorations, etc.) and supporting the Store to adhere to VM guidelines.
• Assist in coordinating event management activities during the store launch and product exhibitions.
• Tele calling: Call up potential customers(leads), invite existing and potential customers to exhibitions, publicize promotional events/campaigns, etc.
• Conduct competitor study and be fully informed on the products provided by the competitors to answer queries of customers.
• Guide customers in the scheme opening process and provide timely reminders related to the scheme payment dues to the customers.
Internal process
• Adhere to the standard operating procedures in the store.
• Prepare MIS and reports as required by the stores.
People development
• Continuously strive for self-development by actively seeking opportunities for growth.
• Ensure adherence to timelines for completion of performance appraisal for self.
• Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.
Retail Sales
25 to 30 years
1 to 2 Years
As per industry standard (INR)