* Manage day to day store operations by monitoring Guest relation, Administrative section in the store for overall engagement. * Listen to customer complaints to address & resolve their issues, ensure customer delight with high quality Customer service. * Ensure that the company decided plans, policies, processes and procedures are implemented at store. * To ensure the store is clean, tidy and well organized and maintain the neatness and cleanliness of the sales floor, office, windows and storage areas. * Manage BTL Marketing, administrative activities and ensure overall customer experience at the store by executing strategies to drive productivity, profitability and customer satisfaction. * Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members. * Advises Team Members of all upcoming special events (i.e. promotional events, diamond events, etc.) and promotions and executes the necessary planning and preparation to guarantee the success of those events. * Conduct inventory analysis to ensure optimal stock levels. * To ensure outstanding presentation and visual merchandising standards are maintained at all times. * Observes safety and security procedures and Reports any misuse or theft of stock. * Ensure that the company decided plans, policies, processes and procedures are implemented at store. * Compare operational expenses and costs to identify losses and recommend ideas for increased profits. * Support store in the process of tallying cash and stock.
Internal Process
* Ensure that all activities are carried out as per the Standard Operating Procedures in the section. * Generate marketing MIS reports to monitor and analyze market trends, campaign-based expenses, and activities done. * Analyze call center reports to understand the feedback from prospective customers and manage customer inquiries.
People development
* Identify learning needs of team and self and provide requirements to L&D team. * Ensure completion of mandatory training programs for self and team. * Drive a performance driven culture in the team by timely monitoring, review of performance and feedback to the team members.
