Sales and Customer:- * Greet and receive customers in a welcoming manner and engage with them to understand their requirements. * Cater to customer requirements as per their need, by showcasing products to make the sale by influencing customer’s buying decision. * Learn & understand the sales procedures and acquire product knowledge. * Be punctual in the work, strictly follow the code of conduct of the company and get familiar with personnel duties. * Observe sales representatives and emulate their sales management processes to meet set targets. * To proactively assist the Sales executives and other managers to obtain real and sustained, continuous improvement. * Assist the customer when there is a sales return or repair work. * Calculate & prepare the estimate of the products selected upon making the sale. * To achieve the category wise sales target for the allocated section and suggest solutions to enhance store’s profit. * Learn billing procedures. * Learn about products and business policies of Malabar Gold and Diamonds. * Take initiative to learn about the products and services provided by the competitors, latest trends in the market and update product knowledge.
Stock:- * Assist in counting and tallying of stock on a daily basis and record the opening stock and closing stock in the section allotted. * Transfer the stock to the locker daily and ensure that ornaments are handled with care.
Work area & Display:- * Support all Visual merchandising activities in the Store with respect to display and presentation of products at the appropriate counter by maintaining the quality and freshness of the same.
Marketing :- * Learn marketing techniques from sales and marketing staffs. * Support the in-store team in event management and product exhibitions in order to engage the target audience and proper delivery of the messaging of the event. * Assist in BTL marketing.
FUNCTIONAL RESPONSIBILITIES * Ensure on the job training in various sections like packing, purchase, cash, Order Repair, sub brands, diamond, silver, scheme, marketing, customer relation etc. * To demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust. * Understand the queries and complaints from the customer and escalate to the Superiors.