Junior Executive - Sales & Services

MGD2115
Junior Executive - Sales & Services
Malabar Gold & Diamonds
PRIMARY RESPONSIBILITIES

Sales and Customer:-
* Responsible to achieve the individual sales target and execute the company’s strategies to enhance the store’s profit.
* Greet and receive customers in a welcoming manner, engage with them to understand their requirements.
* Direct customers by escorting them to counters, introducing various products, and influencing customers’ buying decisions.
* Drive sales through the engagement of customers through suggestive selling by building their confidence.
* Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximise customer reach.
* Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact.
* Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds.
* Understand & handle queries and complaints of the customer and address them with the right solution.
* Provide excellent customer service, educate customers on benefits – Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale.
* Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol.
* Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks.
* Gather feedback from customers or prospects and share it with the Manager for business improvement.
* Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers.
* Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details.

Schemes:-
* Inform the customers on special offers and take steps to enroll maximum customers in various schemes.
* Support customers in the scheme opening process and help with customer purchase against scheme balance
* Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers.

Customer Order Management:-
* Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software in order to ensure on time delivery.

Stock:-
* Count & tally the stock on a daily basis and record the opening stock and closing stock in the section allotted.
* Transfer the stock to the locker daily and ensure that ornaments are handled with care.
* Report the sold stock to the section head for maintaining inventory; ensure timely stock replenishment.

Work area & Display :-
* Execute all visual merchandising guidelines with respect to display and presentation of products within the store and maintain the quality and freshness of the same
* Ensure safety of jewellery displayed to customers and communicate any abnormal incident promptly to the superiors.

Marketing :-
* Generate customer leads and increase customer footfall.
* Call & invite customers and leads to visit the Store especially during product exhibitions, promotional events/campaigns, etc.
* Support the in-store team in event management and product exhibitions in order to engage the target audience and proper delivery of the messaging of the event.
* Build awareness of the products and services provided by the competitors, update product knowledge, and inform superiors about the latest trends in the market.
* Assist in BTL marketing.
Retail Sales
Wakad
Maharashtra
INDIA
Graduation;Higher Secondary Education;HSC
21 - 30
2 to 3 Years
As per the Industry Standards (INR)