National Head - CRM

MGD2249
National Head - CRM
Malabar Gold & Diamonds
- Set up SOPs for customer care to monitor pre and post-sales calls, check the quality of interaction, and provide necessary training.
-Track customer experience parameters including NPS, mystery shopping, and other metrics.
- Recruit and lead a team of data analysts to mine customer data; liaison with vendors and partners for deriving actionable insights.
- Work with the IT teams and other stakeholders to source, implement, and ensure the proper use of an effective CRM platform to execute the strategy.
- Monitor the voice of customers, track the customer responses in identified key business areas, and develop a proactive complaint resolution infrastructure.
Marketing
Maharashtra
Maharashtra
INDIA
Post Graduation
35 - 40
12 to 14 Years
As per Industry Standards (INR)