Customer Relation Executive

Customer Relation Executive
INTL_Malabar Gold & Diamonds
• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all time
• Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Escalating the complaints to next level to ensure timely action and resolution
• Follow-up on issues till closure
• Communicate final resolution to the customers
• Utilizing the opportunity to pitch sales, by generating further needs, promoting offers, upselling and cross-selling of the products
• Uses knowledge of both the product and MGD to offer solutions so that customers leave the store with a positive experience
Retail Sales
OMAN Ruwi 2
Kerala;Andhra Pradesh;Goa;West Bengal;Gujarat;Delhi;Maharashtra
2 to 3 Years
250 (OMR)