Develop the sales, marketing, operations, and people management plan to meet business objectives and to deliver the desired level of customer satisfaction.
• Formulate the strategy of the store in consultation with the Senior Management and align it with the corporate strategy. • Ensure efficiency, quality improvements, and cost optimization through improvements and benchmarks with leading practices. • Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences. • Asses the aging of stock within the store and undertake effective action to eliminate slow-moving/dead stock. • Drive the Sales strategy in coordination with the Sales Staff to ensure that the store targets are met. • Monitor and analyze the sales data of the store and undertake appropriate action to optimize sales. • Manage customer queries and complaints effectively as per the company guidelines; Identify and engage with high profile and regular customers to extend better services. • Ensure adequate level of staffing in the store as per Showroom manpower matrix and take appropriate actions accordingly; ensure that duties, responsibilities, and targets are cascaded appropriately and effectively monitored.