- Greet and welcome customers to the jewellery store in a friendly and professional manner. - Assist customers in their jewellery selection by providing product information, explaining features and benefits, and suggesting suitable options based on their preferences. - Build strong customer relationships by providing exceptional service and personalized attention to each customer. - Address customer inquiries, concerns, and complaints promptly and effectively, ensuring customer satisfaction. - Maintain a deep knowledge of the store's jewellery collection, including materials, gemstones, designs, and current trends. - Assist customers with jewelry fittings and adjustments, ensuring a comfortable and proper fit. - Process sales transactions accurately and efficiently, including cash handling, credit card payments, and issuing receipts. - Maintain a clean and organized store environment, including merchandise displays and showcases. - Collaborate with the sales team to achieve individual and store sales targets. - Keep track of inventory levels and assist in inventory management, including restocking and reordering of jewellery items. - Participate in regular training sessions to enhance product knowledge and sales techniques. - Stay up-to-date with industry trends, new product releases, and competitors' offerings. - Provide customers with information regarding jewelry care, maintenance, and cleaning techniques. - Conduct follow-up activities to ensure customer satisfaction and foster long-term relationships. - Collaborate with marketing and advertising teams to promote sales events, new collections, and special offers. - Utilize CRM software and customer databases to maintain accurate customer records and track customer preferences. - Stay knowledgeable about the company's policies, warranties, and after-sales services. - Participate in team meetings and provide feedback and suggestions for improving customer experiences. - Collaborate with the visual merchandising team to create appealing displays and window showcases. - Adhere to all company policies and procedures, including security measures and ethical business practices.