- Meet the customers and understand their requirement for repair and facilitate repair manually or using adequate equipment. - Coordinate with repair section; if required, for the timely return of the product to the customers. - Clean and polish Jewelry of the customers and existing stock as needed; handle mechanical equipment for polishing. - Appraise gems and jewelry for the customers using karat analyzer as and when required and coordinate with QC section as required. - Examine the product and provide the customer with an approximate date to collect their repaired product. - Send the diamond products to MBMG for repair in a timely manner by coordinating with the respective section. - Carry out repair work for any products in the stock as directed by the respective authority. - Melt the old gold collected from the customer at the store as per the company SOP. - Carry out ear piercing process carefully and as per the requirement of the customers. - Perform soldering of gold and calculate the value of extra charges implied in the process.
