• Greet and receive customers in a welcoming manner and engage with them to understand their requirements. • Cater to customer requirements as per their need, by showcasing products to make the sale by influencing customer’s buying decision. • Learn & understand the sales procedures and acquire product knowledge. • Be punctual in the work, strictly follow the code of conduct of the company and get familiar with personnel duties. • Observe sales representatives and emulate their sales management processes to meet set targets. • To proactively assist the Sales executives and other managers to obtain real and sustained, continuous improvement. • Assist the customer when there is a sales return or repair work. • Calculate & prepare the estimate of the products selected upon making the sale. • To achieve the category wise sales target for the allocated section and suggest solutions to enhance store’s profit. • Learn billing procedures. • Learn about products and business policies of Malabar Gold and Diamonds. • Take initiative to learn about the products and services provided by the competitors, latest trends in the market and update product knowledge.
Stock
• Assist in counting and tallying of stock on a daily basis and record the opening stock and closing stock in the section allotted. • Transfer the stock to the locker daily and ensure that ornaments are handled with care. Work area & Display • Support all Visual merchandising activities in the Store with respect to display and presentation of products at the appropriate counter by maintaining the quality and freshness of the same.
Marketing
• Learn marketing techniques from sales and marketing staffs. • Support the in-store team in event management and product exhibitions in order to engage the target audience and proper delivery of the messaging of the event. • Assist in BTL marketing.
Functional Responsibilities
• Ensure on the job training in various sections like packing, purchase, cash, Order Repair, sub brands, diamond, silver, scheme, marketing, customer relation etc. • To demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust. • Understand the queries and complaints from the customer and escalate to the Superiors.
Internal process
• Adhere to the standard operating procedures in the store. People development • Continuously strive for self-development by actively seeking opportunities for growth • Ensure adherence to timelines for completion of performance appraisal for self. • Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self. • Adhere to the staff grooming standards followed and participate in on-site product and sales training activities, as per the guidelines from HR.
