* Greet and receive customers in a welcoming manner and engage with them to understand their requirements. * Cater to customer requirements as per their need, by showcasing products to make the sale by influencing customer’s buying decision. * Learn & understand the sales procedures and acquire product knowledge. * Be punctual in the work, strictly follow the code of conduct of the company and get familiar with personnel duties. * Observe sales representatives and emulate their sales management processes to meet set targets. * To proactively assist the Sales executives and other managers to obtain real and sustained, continuous improvement. * Assist the customer when there is a sales return or repair work. * Calculate & prepare the estimate of the products selected upon making the sale. * To achieve the category wise sales target for the allocated section and suggest solutions to enhance store’s profit. * Learn billing procedures. * Learn about products and business policies of Malabar Gold and Diamonds. * Take initiative to learn about the products and services provided by the competitors, latest trends in the market and update product knowledge.
Stock
* Assist in counting and tallying of stock on a daily basis and record the opening stock and closing stock in the section allotted. * Transfer the stock to the locker daily and ensure that ornaments are handled with care. Work area & Display * Support all Visual merchandising activities in the Store with respect to display and presentation of products at the appropriate counter by maintaining the quality and freshness of the same.
Marketing
* Learn marketing techniques from sales and marketing staffs. * Support the in-store team in event management and product exhibitions in order to engage the target audience and proper delivery of the messaging of the event. * Assist in BTL marketing.
Functional Responsibilities
* Ensure on the job training in various sections like packing, purchase, cash, Order Repair, sub brands, diamond, silver, scheme, marketing, customer relation etc. * To demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust. * Understand the queries and complaints from the customer and escalate to the Superiors.
Internal process * Adhere to the standard operating procedures in the store. People development * Continuously strive for self-development by actively seeking opportunities for growth * Ensure adherence to timelines for completion of performance appraisal for self. * Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self. * Adhere to the staff grooming standards followed and participate in on-site product and sales training activities, as per the guidelines from HR. * Any other additional responsibility could be assigned to the role incumbent from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting manager and HR.
