* Meet the customers and understand their requirement for repair and facilitate repair manually or using adequate equipment. * Coordinate with repair section; if required, for the timely return of the product to the customers. * Clean and polish Jewelry of the customers and existing stock as needed; handle mechanical equipment for polishing. * Appraise gems and jewelry for the customers using karat analyzer as and when required and coordinate with QC section as required. * Examine the product and provide the customer with an approximate date to collect their repaired product. * Send the diamond products to MBMG for repair in a timely manner by coordinating with the respective section. * Carry out repair work for any products in the stock as directed by the respective authority. * Melt the old gold collected from the customer at the store as per the company SOP. * Carry out ear piercing process carefully and as per the requirement of the customers. * Perform soldering of gold and calculate the value of extra charges implied in the process.
Internal process
* Adhere to the standard operating procedures in the store.
People development
* Continuously strive for self-development by actively seeking opportunities for growth. * Ensure adherence to timelines for completion of performance appraisal for self. * Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.
