Responsible to achieve the individual sales target and execute the company’s strategies to enhance the store’s profit. Greet and receive customers in a welcoming manner, engage with them to understand their requirements. Direct customers by escorting them to counters, introducing various products, and influencing customers’ buying decisions. Drive sales through the engagement of customers through suggestive selling by building their confidence. Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximise customer reach. Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact. Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds. Understand & handle queries and complaints of the customer and address them with the right solution. Provide excellent customer service, educate customers on benefits – Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale. Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol. Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks. Gather feedback from customers or prospects and share it with the Manager for business improvement. Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers. Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details.
