Greet and receive customers in a welcoming manner and engage with them to understand their requirements. Learn & understand the sales procedures and acquire product knowledge. Be punctual in the work, strictly follow the code of conduct of the company and get familiar with personnel duties. Observe sales representatives and emulate their sales management processes to meet set targets. Help superiors in sales and follow their instructions. To proactively identify and assist the Sales executives and other managers to obtain real and sustained, continuous improvement, throughout the business and execute the same in a timely manner. Demonstrates models and Introduce various product offering to the customers and facilitate customer buying decision. Assist the customer when there is a sales return or repair work. Prepare the estimate of the products selected and complete the sales transaction. Achieve category wise sales target for the allocated section. Learn billing procedures. Learn about various model names, making charges, stone charges etc. Take initiative to learn the latest trends in the market.
Help superiors in counting the stock daily by recording the opening stock and closing stock in the section allocated. Transfer the stock to the locker daily and ensure that ornaments are handled with care. Work area & Display Responsible for proper and attractive display of the products at the appropriate counter free from dust and dirt. Assist in transferring the stock to the locker at the close of the day. Make sure that the items are handled with care.
Marketing Learn marketing techniques from sales and marketing staffs. Provide support to the marketing team for potential customer visits and exhibitions. Identify potential customers and referring them to the store. Assist in BTL marketing.
Functional Responsibilities Ensure on the job training in various sections like packing, purchase, cash, Order Repair, sub brands, diamond, silver, scheme, marketing, customer relation etc. To demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust. Understand the queries and complaints from the customer and assist in addressing with the right solution. Internal process Adhere to the standard operating procedures in the store Adhere to cost savings practices undertaken in the store People development Continuously strive for self-development by actively seeking opportunities for growth Ensure adherence to timelines for completion of performance appraisal for self. Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.