Assistant Manager - Guest Relations

MGD1689
Assistant Manager - Guest Relations
Malabar Gold & Diamonds
Job Role:

To assist in managing the guest relations activities of the store and plan to improve the customer satisfaction level.

- Responsible for all GR functions of the store and strategically plan for upscale customer service.
- Understand customers’ buying patterns and preferences.
- Manage front office and customer relations sections and delegate responsibilities efficiently.
- Overall responsibility of all customer complaints resolution and rectification.
- Develop High Net-worth Individual (HNI) customer network.
- Monitor customer satisfaction reports and trends.
- Ensure the grooming and training of Guest relationship executives.
- Responsible for In-store engagement activities.

Skills Required :

- Floor Management
- Excellent communicative and interpersonal abilities
- Hospitality and Administration
Retail Sales
Solapur
Maharashtra
INDIA
GRADUATION
30 and above
5 to 6 Years
As per industry standards (INR)