To Manage the guest relations activities of the store and plan to improve the customer satisfaction level.
- Responsible for all GR functions of the store and strategically plan for upscale customer service. - Understand customers’ buying patterns and preferences. - Manage front office and customer relations sections and delegate responsibilities efficiently. - Overall responsibility of all customer complaints resolution and rectification. - Develop High Net-worth Individual (HNI) customer network. - Monitor customer satisfaction reports and trends. - Ensure the grooming and training of Guest relationship executives. - Responsible for In-store engagement activities.
Skills Required :
- Floor Management - Excellent communicative and interpersonal abilities - Hospitality and Administration
Note : Openings at Malleshwaram, Rajajinagar, Jayanagar, Mangalore