To Manage the guest relations activities of the store and enhance customer satisfaction level through effective customer handling in line with the company Standard Operating Procedures (SOPs).
- Responsible for all GR functions of the assigned store to monitor and upscale customer experience. - Understand, monitor, and record store footfall and customer walk-ins and develop plans to address them targeting customer delight. - Respond to any questions, needs, and desires of guests, and follow up to ensure their requests have been met with satisfaction. - Organize and manage the Guest Relations department and staff; efficiently delegate responsibilities. - Conduct analysis on the customer data gathered related to pre-purchase, conversion, footfall data, etc., and provide insights to improve the overall performance. - Manage event management activities during the store launch and product exhibitions. - Conduct competitor study and be fully informed on the products provided by the competitors to answer queries of customers.
Skills Required :
- Floor Management - Excellent communicative and interpersonal abilities - Hospitality and Administration
