Associate Trainee - CRM

MGD1460
Associate Trainee - CRM
Malabar Gold & Diamonds
Job Role:

To carry out telecalling operations and direct them to the store in order to increase the prospective customers in the store.

· Accurately capture customer data (pre-purchase, conversion, footfall data, etc.) and identify the prospective customers.
· Connect with the assigned number of new/existing customers to invite them to the store events, campaigns, exhibitions, offers, etc.
· Ensure that all guest inquiries and complaints about the products and services of the Company are dealt with in a friendly and professional manner.
· Responsible for making entries of customers in the CRM software by collecting pre-purchase data, store footfall count, reasons for non-conversion.
· Manage and follow up the database of wedding customers in order to close deals.
· Maintain a high degree of telephone etiquette to enhance shop image and convert prospects to customers through effective telemarketing skills.
Marketing
Thane;Ahmednagar;Bhopal
Madhya Pradesh;Maharashtra
INDIA
BA;B COM;B SC;BBA;BCA;BBS;BBM;COMPUTER PROFICIENCY HARDWARE
21 to 30
0 to 1 Year
10000 to 15000 (INR)